Delivery

2-3 Working Days (Yodel – Tracked): £3
Next Working Day (Royal Mail – Tracked): £5

All deliveries are shipped using a tracked service and will arrive in plain, non-branded packaging. 

Returns

If you change your mind and wish to return the goods you purchased, you can return do so within 14 days from the date of purchase. In this instance the returned products should be sealed in their original packaging and unopened.  If you are returning an item over the value of £50, we would recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We cannot provide a guarantee that we will receive your returned item.

We cannot accept e-liquids once their seals have been opened.

  1. Before returning an item to us, you must contact us at hello@cbdplanetuk.com and let us know you’d like to return your order.
  2. We will then send you a “Return Form”. You must fill in the return form and send it with the item returned.
  3. Once the returned item has been received, our team will review this and contact you with a resolution within 5 working days. Payments will be refunded to the original payment method within 5 working days.

Please Note: If we receive any product without a return form, then this will result in a delay in processing your return. 

Return Address

The Logistics Department
Unit 1
23 Dorothy Road
Leicester
LE5 5DR


Warranty

We provide a 90-day warranty for all electronic goods from the date of purchase. Our product warranty provides cover for mechanical and electrical breakdown, but does not cover cosmetic damage, general wear or accidental/liquid damage.

Your warranty does not cover faults caused by accident, misuse or accident. If there is any visible outer damage or signs of dropping, then your warranty will be voided for those products.

If your product has exceeded our 90-day warranty, we would advise you to contact the manufacturer directly as most electrical products come with a 1-year manufacturer warranty.

 

Faulty or Damaged Items

If you have received items that have been damaged in transit, please contact us as soon as possible and let us know. We will advise you of the next steps and your goods may be eligible for replacement or refund.

Damaged and faulty items must be returned to us for inspection by our technical team.

If the item you returned is not in the condition in which we sent it out, we reserve the right to send the item back to you or provide only a partial refund after assessing the items for damages.

If there is any sign of cosmetic or accidental damage, then we will not accept the return of the item and we will send the item back to you. 

You are responsible for any damages caused to the items in return transit by inappropriate packaging. We would advise taking photographs of your return items before sending back to us.

When faulty, we will always try to repair the products and send the same product back to you. If repair is not possible then we will provide a replacement or a refund.

It may take up to 7 days to inspect the product and come to a conclusion.

If the product received is believed to be non-faulty after testing, we reserve the right to send the items back to you. We do receive a lot of of non-faulty items.

We insist that you check every product that was brought to you by your customer before returning them to us.

Should you have doubts regarding an item being returned to you from your customer, you are at liberty to refuse the refund or exchange until the product has been examined for signs of misuse, tampering, damage etc. You should also make your customer aware of this process, so that we have enough time to carry out the investigation on your behalf.